Hyatt Place London Heathrow Airport

Comfy quiet room with tea and coffee facilities and a great tv. Bathroom had all the usual requirements and lots of hot water. The room was well soundproofed, we didn't hear the airport across the road. The restaurant was great for dinner with a choice of curry or European dishes and breakfast had lots of choice and amazingly good croissants. The bus to terminal 2&3 stopped right outside the hotel.

Great location. Reception staff & restaurant staff were very helpful & friendly

I had the pleasure of being assisted by Florin, and I must say he is an absolute gem of a receptionist. From the moment I walked in, his warm smile and kind demeanor immediately made me feel welcome. Florin has an incredible way of making every interaction feel personal and genuine, which is rare and deeply appreciated. He was not only approachable but also highly attentive, going above and beyond to ensure my needs were met with care and efficiency. His professionalism is matched only by his humanity—he truly understands the importance of making people feel valued and heard. Florin’s patience and empathy stood out, especially when I had a few questions and concerns. He took the time to listen, offered clear and thoughtful solutions, and never made me feel rushed. It’s clear that he takes great pride in his work and genuinely cares about the people he assists. I’ve encountered many receptionists in my travels, but Florin’s exceptional kindness and approachable nature set him apart. He is a credit to your team, and I cannot commend him enough for the positive experience he provided. Thank you, Florin, for your kindness and outstanding service—you truly made a difference!

Visiting the Hyatt Place Hotel was the best hotel experience. Stayed for 1 night as we were going to a New Year's Event nearby. From arrival to exit staff were very attentive with thorough explanation of the hotel process. The room we had was quite spacious and the bed was so comfortable - I need to learn the hotel tuck in method as it was so snug. After settling in we went to have our evening meal. Again customer service was on point. The Calamari and the Crusted Salmon were exquisite to the palate. An enjoyable start to a great evening. The Night Team were most helpful with info on how to get back in. Strolling back in after 4, we were wished a Happy New Year from staff. Breakfast was again, like dinner on point with the service. The only thing I would say about breakfast is to also offer turkey rashers as a halal option. My plate was quite basic compared to my friend. On the whole though thumbs up all the way! Thank you Hyatt Team! 31st December 2024-1st January 2025.

The staff was incredible. They were the standout of the hotel. We went down to the bar/restaurant to have some dinner and food. We sat at the bar which ended up being a good decision. They were incredibly busy and this ended up being a great spot to get immediately served with drinks and food. The entire restaurant staff was working very hard. Ruben was behind the bar and he was great to talk to. My fiance and I had recently got engaged and they congratulated us with a beautiful dessert. The staff made our visit memorable on a quick overnight layover.